Our Commitment

Staff and volunteers standing in the Hand's On Gallery at the ROM.

The ROM will provide volunteers with:

  • A rewarding and fulfilling experience, opportunities for intellectual and personal enrichment, and community involvement
  • Respect and treat volunteers as a valued member of the team
  • An understanding of the Museum’s Mandate, Vision, Values and Objectives
  • A transparent and fair recruitment, selection and screening process, a job description, orientation, training and supervision for the position you accept
  • Clear management practices and procedures
  • Support and feedback on your performance
  • Recognition for your contributions 
  • A work environment that is collegial and safe
  • An I.D. badge, after a probationary commitment, giving you access to Museum galleries and special exhibitions, 10% discount in the Museum’s gift shops and reciprocal benefits at other local attractions

The ROM asks that volunteers:

  • Serve as an ambassador for the Museum
  • Apply their skills, abilities and experience in support of the Museum’s initiatives
  • Value all staff, volunteers and visitors and recognize the rights of all to be treated with respect and courtesy
  • Welcome, direct your attention to, and engage visitors when in public areas of the Museum
  • Demonstrate an enthusiastic and positive attitude, work with integrity and respect, and act as a steward of the Museum’s collections
  • Support the staff and other volunteers of the Museum and accept their guidance and direction
  • Avoid conflict of interest and keep confidential any proprietary information gained during your association with the Museum
  • Participate in training sessions and meetings relating to volunteering
  • Commit to an agreed upon number of volunteer hours