VisitorInformation

Arrive

BY TTC: Ride the subway (kids 12 and under ride free) to Museum station, then enter ROM through the Weston Entrance on Queen's Park. Beginning Tuesday, September 3, 2024, the east and west entrances to museum Station on Queen's Park will be temporarily closed due to TTC construction. Visitors can access Museum Station via the new south entrance located in Queen's Park Circle. If you need the use of an elevator, go to St. George station instead and leave via the Bedford Road exit.

BY CAR: If you’re driving, there’s affordable parking at Cumberland Parkade (148 Cumberland Street). From there, head south until you see the magnificent Michael Lee-Chin Crystal.

NOTE: The Bloor Street entrance to the Michael Lee-Chin Crystal is temporarily closed due to OpenROM construction. Please use the Weston Entrance on Queen's Park to enter the Museum.

SECURITY: In keeping with standard security practices at major attractions, ROM has implemented metal detectors and mandatory bag checks at all entrances to the Museum. To ensure quick entry, we recommend that visitors bring a minimum of belongings for their visit. More information on prohibited items can be found below under in the What Can I Bring With Me? section below.

Roam

Stroll through ROM’s many galleries and exhibitions.

Recharge

Take a break at our new pop-up coffee bar on the main floor. There you’ll find drinks, pastries, and plenty of comfy seats, where your family can rest and relax.

• In keeping with standard security practices at major attractions, ROM has implemented metal detectors and mandatory bag checks at all entrances to the Museum. To ensure quick entry, we recommend that visitors bring a minimum of belongings for their visit. More information on prohibited items can be found below under in the What Can I Bring With Me? section below.
• Visit Accessibility for more information on Museum accessibility.
• Some touchables and interactives may be temporarily offline for maintenance and/or updating.
• Druxy’s ROM Cafe is open Tuesday – Sunday, 11 a.m. – 4 p.m.
• Coffee Bar is open Tuesday – Sunday, 10 a.m. – 4 p.m.
• ROM Boutique is open Tuesday – Sunday, 11 a.m. - 6 p.m.
• During the hot summer season, the museum is kept cool for our visitors and for our collections, please consider an extra layer when planning your visit.

Not sure if you can bring something inside the Museum? Check our list below of items we commonly get asked about. Some are permitted, but some are not allowed (including prohibited items). We encourage our visitors to leave valuables, large bags, and other personal belongings at home. For safety reasons, we reserve the right to inspect all bags. Please take a minute to check the lists below and contact us at info@rom.on.ca if you have any questions.

Permitted Items

• Strollers (oversized strollers may not be allowed on busy days)
• Purses, baby bags, and backpacks (If wearing a backpack, please use care when moving through the building. We encourage you to carry your backpacks at your side to avoid hitting objects and other visitors.)
• Small, collapsible umbrellas are allowed if they can be carried in a pocket, purse, or small bag
• Water bottles: water filling stations are available on all levels

Items not Permitted

• Backpack-style child carriers, wagons, or other pull vehicles
• Full size umbrellas
• Photography selfie sticks, tripods, monopods
• Musical instruments (must be checked when you enter)
• Pets (service animals are allowed)

Prohibited Items

• Paints and aerosols
• Indelible markers
• Cut flowers and potted plants
• Blowhorns / Air horns
• Signs and Banners
• Alcohol
• Weapons of any type
• Any item prohibited under the Criminal Code of Canada
• Any item deemed by ROM Security to be inappropriate

The Museum reserves the right to amend the above restrictions without notice.

• Please approach any Museum staff member for assistance with First Aid or lost and found articles
• There are low ceilings throughout the building; please take care when carrying children
• We've provided seating areas throughout ROM should you or your family/friends need a quick break
• Hand sanitizer stations are available throughout the building
   

Antimicrobial Copper at ROM
Copper is a good conductor of heat and electricity, which helps the Museum start up and go each day. But copper also helps things slow down and stop, like the spread of harmful bacteria and viruses. ROM has installed copper hardware and fixtures in high-touch, high-traffic areas, where its natural antimicrobial properties help reduce the spread of infection to keep our visitors exploring safely.

Antimicrobial copper installations were fully funded by Teck Resources Limited, as part of its Copper & Health program.

• Photography with flash and video recording are allowed in most permanent galleries for personal use only, with hand-held equipment
• Selfie sticks, tripods, monopods, etc. are not allowed
• Photography may not be permitted in some special exhibitions. Signs will be clearly posted in spaces where photography restrictions are in effect

ROM is dedicated to providing a safe, respectful, and inclusive environment for all our visitors, staff, and volunteers. To ensure everyone has a positive experience, please adhere to the following principles:

1. Respect for All: Treat everyone with kindness and respect, regardless of race, ethnicity, religion, gender, or any other characteristic. Hate speech, discrimination, and harassment will not be tolerated.

2. Safety First: Follow all safety instructions from staff and security. Any behaviour that threatens the safety or well-being of others will result in immediate removal from the premises.

3. Protect the Museum: Do not touch or damage exhibitions. Respect and protect ROM objects and property.

4. Considerate Communication: Always use appropriate language. Swearing, shouting, and aggressive behaviour are prohibited.

5. Personal Conduct: Keep noise levels down, please turn your cell phone to “silent” or “vibrate,” and be considerate of others when using your phone. Smoking, vaping, and the use of cannabis are not allowed on museum property.

Following these guidelines, you help us maintain a space where everyone can enjoy and learn.

All Museum visitors are subject to ROM’s complete Code of Conduct.

Thank you for your cooperation and support in making ROM a welcoming community gathering place for all.

• OpenROM: The Bloor Street entrance to the Michael Lee-Chin Crystal is temporarily closed; however, the Weston Entrance on Queen's Park remains open to welcome all visitors to ROM. Visitors may also encounter partial closures in select galleries during this time. Alternate routes will be marked, where applicable.
• The Sigmund Samuel Gallery of Canada is currently closed. Stay tuned for updates on the future development of a new gallery for Canadian art and culture.
• The area that housed the Japan and Herman Herzog Levy galleries is currently under redevelopment. Please watch for a new installation of Japanese art and culture soon.
• The Sir Christopher Ondaatje South Asian Gallery and The Wirth Gallery of the Middle East is temporarily closed while we refresh our galleries. Stay tuned for more information soon! 

Plan Ahead Pricing allows you to reserve a spot to explore ROM on a day that suits your schedule, and lock in admission savings at the same time. Our ticketing calendar lists admission prices for each day the Museum is open. Visitors are encouraged to explore the calendar to find a day that fits their schedule and budget.

The best way to take advantage of Plan Ahead Pricing is to lock in your savings by purchasing Museum tickets in advance. In general, prices during peak periods will be higher than during non-peak periods.

Generally, the further ahead you purchase a ticket, the more you’ll save. Tickets will typically cost more if purchased on the day of a visit, so buying at least a day in advance will always save you money.

No, but the price may increase over time, so it is always best to buy your ticket in advance. Not only will this give you the best available ticket price, it will also guarantee your spot to experience the Museum – particularly applicable during high visitation periods like holidays and special events.

Booking in advance with Plan Ahead Pricing provides the best savings on any given day. In addition to Plan Ahead Pricing, ROM offers other lower-priced admissions options through special admission and community accessibility programs, such as Third Tuesday Night Free, ROMCAN, and more.

Not necessarily. Ticket prices may change daily, so purchasing additional tickets at a later date may cost more. The only way to lock in a price is by purchasing the ticket at the time the price is displayed. If you need additional tickets, we recommend buying as soon as possible to take advantage of Plan Ahead Pricing savings.

Spend less, Experience more. Bundle ROM admission with 4 more top Toronto attractions and save up to 38% with Toronto CityPASS® tickets.

• Admission Includes CN Tower and Ripley’s Aquarium of Canada, plus 4 more attractions of your choice: Royal Ontario Museum, City Cruises Toronto –  available seasonally Apr–Oct,  Casa Loma , or Toronto Zoo.
• No need to choose now – decide which attractions to visit as you go.
• Visit the attractions at your own pace, in any order, over a 9-day period.
• One easy purchase and mobile ticket delivery saves you time and money.
• A timed-ticket is required. First, buy CityPASS® tickets online. Next, visit the My CityPASS® App to reserve your visit date & time.

Save with CityPASS

PRESTO cardholders and GO Transit riders save 15% off regular Museum admission rates including: General Admission and Special Exhibitions.

Cannot be used with other promotions.

Mydoh Customers Save 25% off Admission. Present the Mydoh card in person or book tickets online using promo code MYDOH. Make payment with your Mydoh card to save.

3rd Tuesday Nights Free. Join us in the evening (4:30pm - 8:30pm) on the third Tuesday of every month when ROM opens its doors, galleries, and exhibitions to the public free-of-charge.  Learn more

The Museum’s mission is to create an open, inclusive and welcoming place for all to enjoy.

Canadian Military personnel and Veterans:

• Receive 20% off regular admission year-round
• Receive free admission for the week surrounding Remembrance Day (excluding Monday when the Museum is closed) and 20% off for family and friends
• Online tickets can be booked directly through cfappreciation.ca

ROM’s Community Access Network (ROMCAN) is ROM’s commitment to removing financial, social, and cultural barriers to access for our diverse communities. For group visits, please complete the application form at www.rom.on.ca/romcan.

ROMCAN also facilitates the following options for individuals to obtain free General Admission to ROM.

Check-in at the admissions desk on arrival at the museum.

• Free Tuesdays for Post-Secondary Students: present your student ID for admission; valid for full-time students attending a Canadian college or university 
• Indigenous Peoples: Indigenous groups looking to book group visits should contact Group Sales: groupsales@rom.on.ca or 416-586-5617
• Attendants supporting persons with disabilities receive free admission to the level of admission purchased by the person they are supporting
• Toronto Public Library tpl:map Pass: present your tpl:map pass for admission; each pass is valid for a maximum of four (4) visitors
• Canoo Cultural Pass by the Institute for Canadian Citizenship: Canoo members receive free General Admission to the ROM for themselves and up to four (4) dependent minors. Simply present the Canoo app on your phone for admission. An active Canoo membership and valid ID are required. Visit canoo.ca for more info.

ROM Boutique offers a unique collection of local, international, and artisanal products themed to art, culture, and nature, reflecting the beauty and diversity of the Museum's galleries and exhibitions.

Hours: 
Open Monday - Sunday: 11:00 am to 6:00 pm
Open on Statutory Holidays

Questions? Contact us at shoprom@rom.on.ca or 416-586-5766.

Can't make it to the ROM Boutique. Shop our unique selection of products from the comfort of wherever you are, any time of the day.

Shop our online boutique at Royal Ontario Museum Canada - ROM Boutique - ROM SHOP

ROM Members enjoy a 10% discount on most purchases. Use your membership number as your discount code.

​Before you browse the galleries, or in between, stop by ROM Coffee Bar, located on the main floor of Chen Court. Unwind with a specialty hot or cold beverage and a delicious snack.

Hours:
Open Monday - Sunday: 10:00 am - 4:00 pm.
ROM Members enjoy a 10% discount. Use your membership number as your discount code.

Druxy’s ROM Café is located on Level 1B.
Hours:
Open Monday - Sunday: 11:00 am to 4:00 pm
Open on Statutory Holidays

ROM Members enjoy a 10% discount. Use your membership number as your discount code.

Druxy's Famous Deli is the operator of ROM's cafeteria restaurant. In addition to the delicious sandwiches and salads that Druxy's has become famous for, Druxy's ROM Café has an expanded menu that includes burgers, pizzas, and other grilled and hot foods. The menu at Druxy's ROM Café will also be customized to complement the Museum's changing programs.

Diverse meals provide fresh, healthy, affordable choices for the whole family.