Visitor Policies

Visitor takes a selfie in the Dinosaur Gallery

In the interest of safety and security for our staff and visitors, the following practices are observed at the Royal Ontario Museum. Visit Accessibility for more information on Museum accessibility.

Bags, Backpacks and Personal Items

coa We encourage you to leave your valuable, large bags and other personal belongings at home. For the safety of our visitors and collections, all bags entering or leaving the Museum, including purses, are subject to inspection Large backpacks must be carried at your side to avoid putting museum objects at risk. When worn, backpacks extend your personal space, making accidents more likely.

Collapsible umbrellas are permitted, providing they can be carried in a pocket or small bag. Full size umbrellas are not permitted in the Museum.

Electronics, such as laptop computers, will be accepted by the Coat Check provided that they can be turned on.

Visitors are encouraged to leave musical instruments at home. Instruments may not enter the galleries, and must be checked at the Coat Check, subject to space availability.

Special exhibitions may have additional restrictions.

Tips for Families

Strollers are permitted in the Museum. For the safety of our visitors and collections, Oversized strollers may be restricted on very busy days, or when deemed by ROM Security to pose a risk to other visitors. Strollers are not permitted in the CIBC Discovery Room, but designated stroller parking is available on Level 2.

To protect the ROM’s collections and visitors we do not allow:

  • Backpack style child carriers. Rental strollers are provided at the Coat Check, at a cost of $2, subject to availability.
  • Wagons and other vehicles that are pushed or pulled.
  • Please do not carry children on your shoulders. Some areas of the Museum have low ceilings.

Museum Conduct

  • All persons entering the ROM are subject to video surveillance.
  • Touching objects on display is not permitted. Even mild touching, over time, will cause damage to artifacts. There are some exceptions to this rule, and those objects will be clearly marked as being touchable.
  • Pets are not permitted in the Museum. Service animals, such as seeing eye dogs, are exempt.
  • The Museum is a smoke free building.
  • Closing of the building begins 15 minutes prior to the stated times.


  • Visitors are asked to refrain from shouting, running and rowdy behaviour.
  • Profane language is not permitted.
  • Please turn your cell phone to the “silent” or “vibrate” setting, and be considerate of other visitors when using your phone. Use of cell phones in special exhibitions may be restricted.

Food and Beverages

Food of any type is not permitted in the Museum galleries. This is to help the Museum control insects and other pests which pose risks to the collections on display. Food services are available in the Druxy's ROM Cafe on the Level 1B of the west wing. The Brown Bag lunch area is provided for use by visitors on the Level 1B of the east wing. Food brought to and from this location must be carried in sealed containers.


Photography with flash and video recording is permitted in most permanent galleries for personal use only, with hand-held equipment. The use of tripods, monopods, etc is not permitted. Photography may not be permitted in special exhibitions.   Signs will be conspicuously posted in galleries where photography restrictions are in effect.


Visitors are welcome to sketch in the permanent galleries, with pencil only. Easels are not permitted. Sketching activities may be restricted on busy days. Sketching in special exhibitions is not permitted.

Visitor Assistance

For First Aid or lost and found articles, please approach any museum staff member and ask for assistance.

Prohibited Items

The following items are not permitted in the Museum at any time:

  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Any item prohibited under the Criminal Code of Canada
  • Any item deemed by ROM Security to be inappropriate

The Museum reserves the right to amend the above restrictions without notice.