Accessibility

A woman guides another woman’s hands in touching a stone carving at the ROM. Both women are wearing blue gloves.

The ROM is committed to providing inclusive museum experiences for all our visitors. Access to our collections and information resources is one of our primary and defining responsibilities.

Please see below some of the accessibility features at the ROM.

Admissions Policies

Attendants supporting persons with disabilities receive free admission to the ROM to the level of admission purchased by the person they are supporting.

Persons with disabilities may request an attendant ticket or present an Access2Entertainment card at the admissions desk to avail of this policy. 

See ROM Community Access Network (ROMCAN) for more information on how community organizations supporting persons with disabilities may avail of free General Admission tickets for a group visit.

Planning Your Visit

The ROM has three entrances:

  • The Michael Lee Chin Bloor Street Entrance features automatic sliding doors and a 2% slope from Bloor Street into the ROM galleries.
  • The Weston Queen’s Park Entrance features a ramp and push button automatic doors.
  • The President’s Choice School Entrance for school groups is equipped with a ramp and push button automatic doors.

Vehicles may use the layby on Bloor Street West or Queen’s Park to drop off and pickup visitors. Parking is not permitted in these lanes.

The closest accessible subway station is St. George, located a block west of the ROM on Bloor Street. Museum subway station has stair-only access.

There are a number of city-operated parking lots near the Museum. Please see the list on our website for more information.

Accessibility inside the Museum

Wheelchairs

The ROM has a limited number of manual wheelchairs available at coat check, free of charge. Visitors may submit a piece of photo ID to borrow a wheelchair. No reservation is required. The ROM does not provide wheelchair escort services, however visitors may bring in a support person for free.

Service Animals

Service animals are welcome in all public-facing areas of the museum. We request guests with non-traditional service animals to contact the Museum in advance of their visit. Guests bringing a service animal without visible identification may be asked for documentation from a healthcare provider.

Assistive Technology

For visitors who use hearing aids, the ROM offers an induction loop system at the admissions desk in the Michael Lee Chin crystal entrance. Visitors with hearing aids with telecoil settings may also request FM assistive listening devices (with neck loops) for tours and lectures.

Accessibility Maps

Visitors may download the following maps on our website in English and French:

  • Accessibility Map Guide with large print text and accessibility features highlighted on our website.
  • Mobility-Friendly Guide, with an elevator- and ramp-only route for visitors with mobility devices to see all of the ROM’s permanent galleries
  • Quiet Spaces Map Guide, with quieter galleries marked for visitors who require a quiet moment. Visitors who require additional privacy may request any Security staff for access to the First Aid and Special Needs Room on the first floor.

Sensory-Friendly Guide for Visitors

Prepared in collaboration with Autism Ontario, the ROM has prepared an online guide with tips and sensory notes for visitors.

Tours and Programs

Tours for Visitors with Dementia

The ROM works with the Alzheimer Society of Toronto to provide tours for visitors experiencing dementia and their companions. These tours use facilitated discussions to foster socialization, mental alertness, and memory. Pre-registration is required. Please register with the Alzheimer Society of Toronto.

American Sign Language (ASL) Interpreted Events

The ROM offers American Sign Language interpretation for lectures and tours upon request. We request 15 business days advance notice to ensure we are able to book an interpreter for your needs.

The ROM also offers the following ASL-interpreted Museum Highlights Tours available to the public:

  • Sat, March 23, 2019, 11 am – 12 noon
  • Sun, June 9, 2019, 11 am – 12 noon
  • Sat, Sept 14, 2019, 11 am – 12 noon
  • Sun, Dec 15, 2019, 11 am – 12 noon

To request an interpreter for a ROM lecture, please email programs@rom.on.ca 15 business days before the event. For all other interpreter requests, please contact accessibility@rom.on.ca.

Sensory Tours

ROM Sensory Tours are offered by request to ROMCAN groups with accessibility needs. These tours are free, and must be booked 15 business days in advance of the desired date of the tour. For more information or to request a booking, please email accessibility@rom.on.ca.

Online Descriptive Audio Tours

Select exhibitions feature descriptive audio tours that enhance the traditional audio tour experience with descriptions of highlighted objects. These tours may be streamed from a personal device or downloaded in advance of the visit. Please see the specific exhibition pages for availability.

MagnusCards App for Visitors with Autism

The MagnusCards app is an innovative, free, web and mobile app that uses digital guides (called Card Decks) and game platforms to help people access their communities with greater independence.

The app features two (2) ROM Card Decks: one is structured as a social story and prepares visitors on what to expect when they visit the ROM, and the other is an educational scavenger hunt of the ROM’s Dinosaur Gallery. Find the ROM Card Decks in the Arts and Culture category.

Contact Us

For questions, comments or more information on accessibility at the ROM, please contact:

Jaclyn Qua-Hiansen
Senior Coordinator, Inclusion, Diversity, Equity and Accessibility (IDEA)
Royal Ontario Museum
100 Queen’s Park
Toronto, ON
M5S 2C6

Tel: 416.586.5682
Fax: 416.586.5504
E-mail: accessibility@rom.on.ca