Frequently Asked Questions

ROM’s Code of Conduct states that all bags entering the Museum, including purses, are subject to inspection.

ROM’s Code of Conduct states photography is permitted for personal use only with hand‑held equipment. It also states selfie sticks are not permitted, and tripods/monopods are not permitted unless pre‑approved.

Yes, you can leave luggage at the coat check for a fee of $4.00 

Some ROM program pages state that coats and bags may be checked at Coat Check for $4 per item, and that ROM Members receive complimentary Coat Check (based on membership benefits).

No. At this time, Indigenous lessons are not offered in French. If French lessons become available in future, they will be listed in the French lesson catalogue. You can also subscribe to the School Visits mailing list to be the first to know about new programs, lessons, or resources. 

Indigenous Learning and Programs offers a variety of school visits programs for K-12 learners that can be regularly booked Tuesday-Friday throughout the school year. The team also offers additional programming that activates days of importance throughout the year. Indigenous Learning and Programs guided lessons take place entirely in galleries. For some lessons, Indigenous Museum Educators will bring touchable belongings from the teaching collection to share with students. Indigenous Museum Educators are from a variety of Indigenous Nations from across Turtle Island. Virtual programs are also available. 

To view school programs and lessons currently offered by the Indigenous Learning and Programs team, please browse the lesson catalogue. 

Yes. The Indigenous Learning and Programs team offers programming that activates days of importance throughout the year. These activations usually take place in the Currelly Gallery or within First Peoples Gallery at the heart of Level 1 of the Museum. All visitors to the museum are invited to respectfully participate in these activations to learn, engage and celebrate Indigenous Peoples and initiatives. The First Peoples Gallery is also free to visitors year-round.

Yes. Many! 

Youth Cabinet is a group of Indigenous and non-Indigenous youth between the ages of 15-21 years old from Toronto and the Greater Toronto Area. Youth Cabinet is facilitated by Indigenous Learning and Programs staff and community guest artists. The Youth Cabinet uses an Indigenous framework and a for-youth-by-youth philosophy to provide members with the tools they need to build leadership skills, explore their community, and tell their stories. 

With the support of local Elders, Knowledge Carriers, and artists, and by attending Indigenous community events together, Youth Cabinet members work towards a culminating youth-centred project that cultivates their communication, leadership, and technical skills. The Youth Cabinet meets in-person weekly for 6 months a year every Friday evening. The Youth Cabinet explores their personal connections within the First Peoples Gallery, Indigenous histories and perspectives, and the community. Youth can receive volunteer hours, presto passes, dinner and opportunities to explore the museum outside of public visiting hours. 

If you are interested, please reach out to: Manager of Indigenous Learning and Programs, Leslie McCue lmccue@rom.on.ca. 

Yes. Virtual versions of guided school lessons are offered on selected dates. Virtual Minecraft programs co-led by Indigenous Museum Educators about a variety of Indigenous topics are also offered throughout the year.

Yes. There are volunteer opportunities for Indigenous and non-Indigenous youth within Indigenous Learning and Programs. One great opportunity is Youth Cabinet. Youth Cabinet is a group of Indigenous and non-Indigenous youth between the ages of 15-21 years old from Toronto and the Greater Toronto Area. Youth Cabinet is facilitated by Indigenous Learning and Programs staff and community guest artists. The Youth Cabinet uses an Indigenous framework and a for-youth-by-youth philosophy to provide members with the tools they need to build leadership skills, explore their community, and tell their stories. With the support of local Elders, Knowledge Carriers, and artists, and by attending Indigenous community events together, Youth Cabinet members work towards a culminating youth-centred project that cultivates their communication, leadership, and technical skills. The Youth Cabinet meets in-person weekly for 6 months a year every Friday evening. The Youth Cabinet explores their personal connections within the First Peoples Gallery, Indigenous histories and perspectives, and the community. Youth can receive volunteer hours, presto passes, dinner and opportunities to explore the museum outside of public visiting hours.

There are many other opportunities for youth to volunteer around days of importance, a youth conference in June and other events throughout the year. 

Yes, all Indigenous lessons are led by Indigenous Museum Educators who come from various distinct Nations across what is now known as Canada. Indigenous Museum Educators share unique teachings, learnings and lived experiences from their personal Nation and upbringing. 

Community can reach out to the Manager of Indigenous Learning and Programs, Leslie McCue, at lmccue@rom.on.ca. 

Sign up for the School Visits mailing list to be the first to know about new programs, lessons, and resources. 

Yes, there is professional learning opportunities on Indigenous topics. Bookings are based on room and educators' availability. Please reach out to lmccue@rom.on.ca 

Each lesson offered by Indigenous Museum Educators is different, depending on which educator is running the tour and which Nation they belong to. Each Indigenous Museum Educator brings their personal lived experience to the lesson. Indigenous Museum Educators may also have stories or teachings from other Nations represented throughout the gallery. Lessons may feature Anishinaabe, Haudenosaunee, and Cree cultures, among other Nations across Turtle Island. Belongings in the gallery come from Nations across what is now known as Canada, west to the Pacific Ocean, north to the Arctic, east to the Atlantic, with some belongings from cultures in Alaska and south of the Canada-United States border. 

Learn & Explore is an interactive theatre presentation designed to immerse students in a one-hour facilitated theatre session led by expert Museum Educators. These sessions are typically centred around days of importance. These dynamic lessons are designed to captivate and educate, featuring a different topic each session that aligns with the Ontario curriculum. Students will actively participate, ask questions, and engage in discussions with peers from across the province. After the theatre session, students will have the opportunity to explore the museum at their own pace. With over 18 million specimens and a diverse array of artistic and cultural exhibits, there’s something to spark every curiosity.

Indigenous Learning and Programs is a team within the School Engagement department. It consists of the Indigenous Learning and Programs Manager, Lead Indigenous Museum Educator, Indigenous Museum Educators, and the Indigenous Community Coordinator.

The Indigenous Learning and Programs team is dedicated to creating an environment throughout the Museum – including school visits, programming, projects, events, and relation-building – that is rooted in Indigenous ways of knowing, being and doing for Indigenous and non-Indigenous audiences of all ages.

Youth Cabinet is a group of Indigenous and non-Indigenous youth between the ages of 15-21 years old from Toronto and the Greater Toronto Area. Youth Cabinet is facilitated by the Indigenous Learning and Programs team and Indigenous community guest artists. The Youth Cabinet uses an Indigenous framework and a for-youth-by-youth philosophy to provide members with the tools they need to build leadership skills, explore their community, and tell their stories. 

With the support of local Elders, Knowledge Carriers, and artists, and by attending Indigenous community events together, Youth Cabinet members work towards a culminating youth-centred project that cultivates their communication, leadership, and technical skills. The Youth Cabinet meets in person weekly from January to June every Friday evening. The Youth Cabinet explores their personal connections within the First Peoples Gallery, Indigenous histories and perspectives, and the community.

No. ROM states that children under the age of 12 must be accompanied by an adult when visiting WonderWorks.   

WonderWorks notes that stroller parking is available, but it may be restricted during periods of high visitation.  Strollers can be checked at the coat check for a $4.00 fee.

Yes—ROM lists WonderWorks as included with admission and says it primarily serves families with children 3 to 8 years old, though all are welcome.

A great starting point is WonderWorks, a play‑based learning space designed primarily for families with children 3 to 8 years old (included with admission). ROM also highlights kid‑friendly programs like Earth Rangers Studio and more on the “Visit with Kids” page.

Families can enjoy a range of hands-on and interactive experiences at the Royal Ontario Museum. 

Drop-in activations run regularly throughout the Museum, alongside dedicated spaces like the second-floor hands-on gallery, the WonderWorks gallery, and the Earth Rangers Studio, all designed for active exploration and play. Families can also “Hike the ROM” through themed trails that guide you through the Museum. 

During peak times—such as Family Day Weekend, March Break, and ROM for the Holidays—there are even more family-focused activities and enhanced programming across the Museum. 

Earth Rangers Studio is located in the Life in Crisis: Schad Gallery of Biodiversity (Level 2) and is open most weekends from 11:00 am to 4:00 pm (when the studio doors are open).  

Guild of Immortals is a kids‑focused program exclusively for ROM Members. Kids receive a handbook where they can collect stickers by completing activities and visiting the museum. Kids also receive invitations to events where they can take part in fun activities and learn from museum experts.

Yes. ROM states service animals are welcome in all public‑facing areas and asks guests with non‑traditional service animals to contact the Museum in advance.

ROM notes it offers an accessibility Quiet Spaces Map Guide with quieter galleries marked.

ROM states it has accessibility supports and that St. George Station is the closest accessible TTC station; ROM also notes manual wheelchairs are available at coat check free of charge with photo ID, with no reservation required.

ROM states special exhibitions are not included with Third Tuesday Nights Free admission.  You can pay to add them once you’re at the museum.  

Yes. ROM states that advance tickets are required and walk‑in entry is not available; tickets are released two weeks before each event.   

It runs on the third Tuesday of every month, 4:00 PM to 8:30 PM, and it’s free for everyone.

Yes. The ROM Learning Portal offers many different activities that can be done independently at home or as follow-up activities to a visit to the Museum. Activity topics include science, art, culture, nature, storytime, sustainability, and more. New activities are added throughout the year. Learn more.

Yes. Supporting resources and activities for on-site visits and for classroom use are available on the Learning Portal. These include in-gallery activities, classroom activities, virtual exhibitions, games, and more. New activities are added regularly. Learn more.

Yes. The ROM Learning Portal offers many different classroom activities that can be done independently or as follow-up activities for a visit to the Museum. Activity topics include science, art, culture, nature, story time, sustainability, and more. New activities are added throughout the year. Learn more.

Yes. The primary activity provided for schools visiting the Museum are Gallery Trails, which are designed to help students engage with objects and displays they are interested in, and prompt deep learning and critical thinking about the objects on display. The general Gallery Trails called “ROM Remix” and “ROM Reflections” are designed to be used with any gallery or exhibition. The Learning Portal is updated regularly with new Gallery Trails tailored to specific galleries and special exhibitions. Another type of in-gallery activity called “Seek & Find,” modelled after traditional scavenger hunts, will be added to the Learning Portal regularly beginning in 2026. Learn more.

Yes. There are water fountains with water bottle refill stations in the School Entrance, on Level 1 near the Gallery of China, on Level 2 near the Bat Cave, and on Level 3 near the Gallery of Rome.

Yes. Your students may bring lunch from home. Select “Lunch Space Required” when you book your visit, and a ½ hour lunch time will be scheduled for you in the Lunch Room. Lunch times are decided by ROM staff based on your scheduled activities, students’ age, and the number of groups booked that day. 

Please note that ROM does not have refrigerators available for perishables and there are no microwaves for heating meals. Please ensure that your students have packed a lunch that doesn’t need refrigeration or heating. Learn more. 

Yes. Water bottles are permitted if they can be safely stored during the lesson. For the safety of the objects and belongings at ROM, water bottles should contain water only; soda, juice, milk, tea, coffee, or other beverages can leave harmful residue and should only be enjoyed in the Lunch Room or Café. 

There are water fountains with water bottle refill stations in the School Entrance, on Level 1 near the Gallery of China, on Level 2 near the Bat Cave, and on Level 3 near the Gallery of Rome. 

Yes. Food can be purchased at the Druxy’s ROM Café any time during your visit. Outside food is not permitted in Druxy’s. Large groups are encouraged to contact Druxy’s in advance. You can also exit and re-enter the museum to eat at a local restaurant. Please finish the food at the restaurant and do not bring it back into the Museum. Learn more. 

No. Lunch is not provided to visiting groups. Your students should bring lunch from home if you are visiting for a full day. Select “Lunch Space Required” when you book your visit, and a ½ hour lunch time will be scheduled for you in the Lunch Room. Lunch times are decided by ROM staff based on your scheduled activities, students’ age, and the number of groups booked that day. 

Please note that ROM does not have refrigerators available for perishables and there are no microwaves for heating meals. Please ensure that your students have packed a lunch that doesn’t need refrigeration or heating. 

Lunch can also be purchased at the Druxy’s ROM Café any time during your visit. Outside food is not permitted in Druxy’s. Large groups are encouraged to contact Druxy’s in advance. You can also exit and re-enter the museum to eat at a local restaurant. Please finish the food at the restaurant and do not bring it back into the museum. Learn more. 

No. ROM states all ticket sales are final and tickets cannot be refunded or exchanged, including RAD admission (and ROMBuck tickets).  

RAD is a 19+ event, and ROM states visitors will be asked for valid government ID on arrival.

ROM After Dark (RAD) is a 19+ themed after‑hours event series with live music and DJs, multiple dance floors, performances, and museum access (including select special exhibitions).   

Yes. ROM’s Online Collection provides access to digitized collection records and images, and ROM notes it is in the process of digitizing its collection and updating images regularly.   

ROM directs licensing and image‑use requests to Rights & Reproductions (images@rom.on.ca) and provides an Image Request Form for high‑resolution image requests.  

Yes, you can always upgrade your ticket at the entrance to the special exhibition. 

Yes, tickets can be purchases onsite. However, we encourage visitors to take advantage of Plan Ahead Pricing and reserve a spot to explore ROM on a day that suits your schedule, and lock in admission savings at the same time. Our ticketing calendar, https://tickets.rom.on.ca/en/shop, lists admission prices for each day the Museum is open. Visitors are encouraged to explore the calendar to find a day that fits their schedule and budget.

ROM encourages you to purchase tickets in advance—it helps you reserve your spot, avoid queuing and can save you money through Plan Ahead Pricing.

ROM notes that Members are not required to reserve tickets ahead of visiting, and that tickets are free for Members.

Yes—ROM states that all special exhibition tickets include general admission.

Yes, the third Tuesday of each monthis free from 4:30 – 8:30pm. Tickets must reserved in advance at rom.ca 2 weeks before each Third Tuesday Night Free event. 

Call 416-586-8000 between 10:00 am – 4:00 pm to speak to an agent who can assist. 

Call 416-586-8000 between 10:00 am – 4:00 pm to speak to an agent who can assist. 

The best way is to buy in advance using ROM’s Plan Ahead Pricing—you pick a date on the ticketing calendar and prices can be lower the earlier you book.

Cost of admission can vary. Take advantage of Plan Ahead Pricing and reserve a spot to explore ROM on a day that suits your schedule, and lock in admission savings at the same time. Our ticketing calendar, https://tickets.rom.on.ca/en/shop, lists admission prices for each day the Museum is open. Visitors are encouraged to explore the calendar to find a day that fits their schedule and budget.

Call 416-586-8000 between 10:00 am – 4:00 pm to speak to an agent who can assist. 

Call 416-586-8000 between 10:00 am – 4:00 pm to speak to an agent who can assist.

General admission includes the Museum’s permanent collection but not special exhibitions.  There are currently 25 galleries on display spanning 3 floors. 

Absolutely! Venue can borrow (or rent) exhibitions that have been created and developed by ROM. For a full listing of their portfolio, visit https://www.rom.on.ca/business/travelling-exhibitions

Yes! Exhibitions that have been created and developed by ROM can potentially travel to your city. For a full listing of our portfolio, please visit https://www.rom.on.ca/business/travelling-exhibitions   

Check out ROM’s website (rom.on.ca) for their current and upcoming exhibitions. 

Definitely go to the Royal Ontario Museum (rom.on.ca) – it’s a museum of art, culture, and nature.  

Consider borrowing an exhibit from ROM – they have many in their portfolio. Visit https://www.rom.on.ca/business/travelling-exhibitions  to see what they currently have on offer.  

Consider borrowing an exhibit from ROM – they have shows that are turnkey. Visit https://www.rom.on.ca/business/travelling-exhibitions  to see what they currently have on offer.

You should visit the Royal Ontario Museum (rom.on.ca), Canada’s largest and most comprehensive museum, located in Toronto.

Check out ROM’s website (rom.on.ca) for their current and upcoming exhibitions.

ROM Members have after-hours access throughout the year during Member Evenings. Member Evenings (6:30 to 9:30 pm) are an exclusive perk of ROM membership. Open to all membership levels, Members enjoy exclusive after-hours access to captivating exhibitions and galleries, and discover the fascinating research led by ROM experts and enjoy live music, delicious food stations, and drinks from our cash bar. ROM also opens its doors to the public and Members for free every third Tuesday night (4 pm to 8:30 pm) of the month.

Yes, Members receive unlimited, free year-long access to all galleries and special exhibitions.

Yes, Members receive unlimited, free year-long access to all galleries and special exhibitions.

ROM Members received discounts on many of the events held at ROM.

Member Evening are an exclusive perk of ROM membership. Open to all membership levels, enjoy exclusive after-hours access to captivating exhibitions and galleries, and discover the fascinating research led by ROM experts and enjoy live music, delicious food stations, and drinks from our cash bar. 

Membership is a great way to save when visiting the museum. ROM memberships provide unlimited, free, year-long access to all galleries and special exhibitions, starting as low $125. Join today. 

ROM Members received a 10% discount at ROM Boutique and several times a year, Members can receive to up to 30% off at ROM Boutique.

ROM has annual memberships starting as low as $125. Membership offers unlimited, free, year-long access to all galleries and special exhibitions, plus discounts, events and more.

For help with your ROM membership, call us at 416-586-5700 or email us at membership@rom.on.ca

ROM has annual memberships starting as low as $125.

ROM is a fun place for teenagers, especially those who like dinosaurs, world cultures, art, science, or Instagram‑worthy spaces. The museum has a variety of galleries and exhibitions, and special activations that give teens plenty to explore. Membership offers great value to experience the museum. 

Yes, membership is a great way to save when visiting the museum. ROM memberships provide unlimited, free, year-long access to all galleries and special exhibitions, starting as low $125. Join today.

ROM membership provides unlimited free general admission to all galleries and special exhibitions, plus exclusive events, previews, discounts, and more.

ROM membership is a great gift for kids who love dinosaurs, Egypt, art, or mythology because it gives them unlimited access to the galleries such as The James and Louise Temerty Galleries of the Age of Dinosaurs and Ancient Egypt. It’s an experience‑based gift that will satisfy their curiosity all year long.

If installed, you will find your digital membership card in your iphone or android wallet. If you do not see your digital membership card in your wallet, it may not have been installed so call or email us at 416-586-5700 or membership@rom.on.ca and we will email you a new link to install your membership card. Here are someinstructions to help you when installing your digital membership card.

Membership contributions play a vital role in sustaining the museum’s operations. Exclusive Member events are the museum’s way of expressing gratitude for Member’s ongoing support of ROM all year long. 

ROM offers daily public tours free with general admission, and no reservations are required—you check the daily schedule when you arrive and join the tour you want.  

See also: https://www.rom.on.ca/visit/museum-maps-tours  

There's something for everyone! You can see dinosaur skeletons, rocks and minerals, art and belongings from all over the world, and exciting temporary exhibitions. 

ROM provides downloadable map guides to help you navigate galleries and plan your visit.  

See also: https://www.rom.on.ca/visit/museum-maps-tours  

The Museum does not have parking, but there are several public parking lots nearby. 

ROM notes that St. George Station is the closest accessible subway station (elevators to street level at Bedford Rd). Museum Station is closest on Line 1 but is not wheelchair accessible.   

ROM provides a Nearby Parking Lots section and notes there are city‑operated parking lots near the Museum; the Location & Parking page is the best place to start.

ROM’s address is 100 Queen’s Park, Toronto, ON, Canada, M5S 2C6.

ROM lists three entrances and notes: the Weston Entrance (Queen’s Park) has a ramp and push‑button automatic doors; the Bloor Street entrance to the Michael Lee‑Chin Crystal is temporarily closed due to OpenROM construction.  

ROM’s main phone line is 416.586.8000 (10:00 am–4:00 pm daily), and general inquiries/ticketing can be sent to info@rom.on.ca.  

ROM offers group rates for pre‑booked groups purchasing 20+ admission tickets, and notes that group admission rates are available for pre‑booked groups only.   

ROM asks you to complete the group booking form and notes they will contact you within 2 business days to complete the reservation. For immediate help, ROM lists 416.586.5617 and groupsales@rom.on.ca (Group Sales office: Monday–Friday, 9:00am–4:30pm).  

The average visit is 2.5 to 3 hours, but you can easily spend the whole day! 

ROM publishes a day‑by‑day operating hours calendar (including closures and extended evenings). The fastest way to confirm today’s hours is to check the Operating Hours page.

You can enter as late as 5 pm, but we encourage arrival by 4 pm at the latest to fully enjoy your Museum experience.  

ROM’s Code of Conduct states that closing of the building begins 15 minutes before the indicated closing time.

You can submit the Offer to Donate to the ROM Collection form, https://www.rom.on.ca/join-donate/ways-to-give/offer-donate-roms-collections, and include photos of the object. Include information such as the object's age, origin, how it was acquired, and any other relevant details.

You should consider visiting the Royal Ontario Museum. It’s Canada’s largest museum and has something for everyone.