Large print access guides and floor plans are available online through the Museum website, on the accessibility page. These guides are also available at the Museum through the admission desk.
Tactile books at the ROM feature Braille, raised line graphics, large print and full-colour pictures. Tactile books are available for some special exhibitions, and some collections. These can be reviewed on-site at the ROM library. For details, contact the library at 416.586.5595 (Bell Relay Service 711) or firstname.lastname@example.org. The library is open Monday to Friday from 10am to 5pm.
Every level of the Museum, including the Museum restaurant, is accessible by elevator. The location of the Museum elevators is indicated on the Museum maps and floor plans.
A limited number of manual wheelchairs are available at coat check, free of charge, with identification. The ROM cannot provide an assistance person to push wheelchairs while in the Museum; however, please review the ROM’s Admission Policy for Persons with Disabilities.
The Museum offers wheelchair lifts, available to people using their own wheelchairs or the Museum’s wheelchairs. These lifts are not independently operated and will be operated by security personnel upon request.
- Chair lifts operated by Security connect the east and west sections of the historic buildings on Levek 2 and Level 3, and the Michael Lee-Chin Crystal to the Weston Wing and Philosophers’ Walk Wing.
- A chair lift and ramp provide access to the Signy and Cléophee Eaton Theatre on Level B1. A chair lift provides access to the theatre stage. Please ask Security for assistance.
ROM Audio Tours deliver commentaries devoted to the Royal Ontario Museum’s permanent collections and special exhibitions, all on one player. The audio tour players are available from the admission desk and online through the Museum website as a downloadable mp3. These Audio Tours are free for visitors who are blind, visitors who have vision loss, and visitors who are hard of hearing.
The audio guide is a hand held digital audio player with a telephone-style keypad with distinctly shaped buttons. The guide is compatible with an induction loop for visitors with hearing aids. The guide also comes with an adjustable neck strap which offers visitors a hands-free option for carrying the player.
Stops on the audio tour are identified by number. The stops are located on a map provided with the purchase of the audio tour. Audio tour stops need not be followed in order, allowing for independent route planning. There is also the option of descriptive audio version of the tour. See the PDF How to Use the Audio Guide,” or ask at the Admissions desk for more information.
Service animals are permitted in the Museum.
Non indelible markers are allowed into the galleries for the purpose of large print notes.
Electronics, such as laptop computers, will be accepted by the Coat Check. Visitors may be asked to demonstrate that the device is in working order prior to checking it in. Electronic devices used for the purpose of communication by people with disabilities are permitted in the Museum. Visitors may be requested by Security staff to demonstrate that the device is functional.
Personal stools are acceptable for the purpose of accessibility. In order to balance the needs of individuals with the safety of the collections, the size of devices should fall within these dimensions:
Width: 13.5” or 34.4cm
Height: 29” or 73.6cm
Walking height or folded: 35.5” or 90.1cm
Stools exceeding these dimensions may be reviewed on a case by case basis by our Security staff.