Job Posting - Volunteer Trainer (temporary, part-time)

The Royal Ontario Museum (ROM) currently requires a well-motivated individual to work on a temporary part-time basis (must be available for evening, weekend, and holiday shifts) to provide additional training and mentoring to Volunteers and Facilitators in these three (3) Galleries.

The ROM’s Biodiversity & Schad Galleries introduce Museum visitors to the amazing variety and natural interdependence of plants and animals.  These galleries are based on the ROM’s extensive natural history collections and research.  The ROM’s Discovery Gallery is a hands-on mini museum filled with objects representing the Museum’s vast world cultures collections.

Working under the direction of the Gallery Coordinator, you will:
• Provide training to Volunteers that focuses on excellent customer service and facilitation;
• Ensure Volunteers are aware of ROM policies (AODA, Abuse/Harassment, WHMIS) and procedures (emergency, children, artifact handling);
• Update Volunteer information and complete other administrative tasks;
• Train volunteers in the basics of Discovery Learning/Experiential Education techniques;
• Create additional themed activities and research information about the galleries, hands-on collections, activities, specimens and artifacts to improve knowledge and facilitation skills;
• Adjust the daily work schedule based on gallery needs during regular shifts;
• Deliver the shift briefing and shift training to volunteers;
• Perform related duties as required.

Posted Date 2013-02-21
Closing Date 2013-02-28
Department None
Type Part-Time Temporary
Salary $23.70 per hour (provisionally rated and subject to change)


• Must have completed a University Degree in a museum or education related field preferably in Museum Studies, Education, Art History, Biology, or Environmental Studies or an acceptable equivalent in education and experience.
• A minimum of one (1) full year experience working with, and training volunteers preferably in a museum environment, including implementing Experiential Education theory and practice.  This experience would preferably include facilitating hands-on activities, specimens/artifacts.
• Excellent customer service skills and proficient at training volunteers in customer service skills.
• Proven diplomacy, conflict resolution and sound judgement skills with a positive and encouraging attitude.
• Strong multi-tasking, organizational and communication skills are essential.

• Able to work independently with initiative as well as working as part of a team in a busy, noisy fast-paced environment.
• Must be available for work on weekdays and weekends, as well as statutory holidays.
• Proficient experience with the MS Office (Word, Excel, Access etc).  Experience with Publisher would be an asset.

How to Apply

STARTING DATE: As soon as possible

PROBATIONARY PERIOD:   420 hrs or 6 mths (whichever occurs first)

APPLY IN WRITING TO: Linda Knox, Human Resources & Organizational Development, Royal Ontario Museum, 100 Queen’s Park, Toronto, Ontario  M5S 2C6; Fax  #416-586-5827; email: – please quote Competition #2013-017 – Volunteer Trainer in the subject line.

PRIOR TO 5PM ON: February 28, 2013

Priority will be given to qualified internal applicants.

The ROM is an Equal Opportunity Employer.

We wish to 'Thank' everyone who applies, however, only candidates selected for an interview will be contacted.