Raiser's Edge Database Coordinator


 Full-time, permanent 

Membership Department 


Are you a flexible and adaptable person with Raiser's Edge Database coordination know-how? Do you have experience moving large data sets from one database to another, responsible for cleaning duplicate information and correcting inaccuracies ensuring data integrity? Have you created and executed email campaigns using Mailchimp and Constant Contact software? Then consider a career at the ROM!   

This position provides day-to-day support to the department utilizing their attention to detail, pattern recognition and Excel skills to ensure the marketing team has the information it needs to implement effective marketing campaigns. Your key focus includes exporting membership data from ticketing software to Excel and from Excel into Raiser's Edge. Ensuring information is accurate and Excel, creating Excel spreadsheets with formulas and pivot tables and importing data sets into email platforms such as Mailchimp and Constant Contact.   

Database Coordinator reports to the Manager, Systems and Processing Membership in our Membership Department. This opportunity allows for an individual to shine using your database skills.  


  • Ongoing organization and processing of memberships and donations to the ROM 

  • Run daily Raiser’s Edge “plug in” to bring memberships & donations from BOS (Best Overview System) into Raiser’s Edge. 

  • Processes Department of Museum Volunteer dues   

  • Management of ROM Magazine subscriptions, Gift-in-kind donations and internal membership transfers from ROM Programs.   

  • Ensures data integrity for Raiser’s Edge. (e.g., daily and monthly queries to ensure data entry of membership staff and other ROM staff is correct).   

  • Responsible for generating monthly pledge instalments. Processes any renewals that arrive by mail.  

Posted Date 2022-07-28
Closing Date 2022-08-27
Department None
Type Full-Time
Salary   $52,792 - $60,333 per annum


  • Completion of three (3) years post-secondary education and a minimum of five (5) years’ experience in database support or a related field, OR an acceptable equivalent in education and experience. 
  • Proficient application database and word processing system end user.  Advanced knowledge of Raiser’s Edge 7 and BOS systems, including report generation, data processing and data extraction.  Experience with Excel extremely desirable.   Knowledge of MailChimp and IATS payment processing desirable. Crystal Report knowledge is an asset. 

  • Proven organizational skills 

  • Ability to prioritize workflow and maintain attention to detail with a high degree of accuracy. Demonstrated initiative and the ability to work with a high degree of autonomy 

  • Liaison with Visitor Experience Team for all customer service inquiries. Handle member inquiries and disputes one-to-one. 

  • Excellent communication and interpersonal skills.  Effective training and presentation skills. 

  • French language skills would be considered an asset. 

  • Basic understanding of Fundraising principles would be an asset.  

How to Apply

STARTING DATE:                          ASAP 

UNION:                                                  OPSEU Local 543 

SALARY:                                                $52,792 - $60,333 per annum 

PROBATIONARY PERIOD:          6 months 

APPLY TO:                                  https://www.fitzii.com/apply/70003


At ROM, we consider equity, diversity, and inclusivity to be foundational to our institutional success. We seek to foster a workplace that reflects [the full breadth of] the communities we serve and welcome applications from women, racialized persons/BIPOC, Indigenous/Aboriginal People of North America, LGBTQ2S+, and people with disabilities. 

ROM is committed to fair and accessible employment practices.  Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview. 

The selected candidate will be required to participate in a Criminal Background Check conducted via Profile Investigation Inc. 


Royal Ontario Museum recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of full COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization. 



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The ROM is an Equal Opportunity Employer. Only candidates selected for an interview will be contacted.