Hospitality Service Assistants

Hospitality Service Assistants

Programs, Events and Commercial Services (part-time)

Reporting to the Manager, Retail & Hospitality Service, the Hospitality Service Assistant will be responsible for the on-site event support for the set-up, tear down and support for ROM produced events.

The Hospitality Service Assistant will adhere to the established ROM [Programs, Events and Commercial Services], Toronto Board of Health and AGCO by-laws and guidelines regarding food/beverage service standards.

Servicing of event needs include ROM furniture moving to facilitate event and program set ups and tear downs, distribution & retrieval of beverages to/from bars, assisting the Event Service team members with client, guest, contractor, suppliers building access and building navigation, facilitating contractor garbage, compost, and recycling procedures during tear down procedures. This also includes receiving & sending event related deliveries/shipments of event related goods and services.


• Transports furniture, event related materials and beverages for the purpose of event/program set-ups & teardowns in a safe and efficient manner

• Helps maintain beverage and event related materials inventory and complete all required documentation as required and as directed by the Manager.

• Reports any observed damage or changes to event related equipment while performing routine functions.

• Liaises with Hospitality Service team members and Manager to establish appropriate and required event service project support work/deadlines.

• The Hospitality Service Assistant will be assigned regular duties to maintain event service storage areas, participate in inventory processes and other duties as deemed necessary by the Manager. Ensures all equipment inventory quality, quantities maintained with a concern for meeting ROM event needs, maximizing event revenues, safety of ROM personnel

• Utilizes Word, Excel, GroupWise, MS Office, Delphi computer software and other emerging technologies to open and close client event consumption reports, standard inventory reports and any necessary client file updates.

• Other duties as assigned

Posted Date 2022-07-18
Closing Date 2022-08-18
Department None
Type Part-Time
Salary $24.96 - $28.53 per hour


  • A minimum of a two-year Community College diploma in retail, hospitality add/or sales management.
  •  A minimum of three (3) years’ but less than five (5) years’ related work experience in the hospitality industry as a banquet service worker. Must be physically able to perform the duties of the job including lifting heavy furniture, event related materials and beverages. Job includes kneeling, bending for the purpose of moving furniture and event related materials.
  •  Demonstrated ability to read and interpret floor plans, drawings, and event related specifications.
  •  Demonstrated judgement and initiative and ability to communicate effectively to work independently and as part of the service team to work with clients and guests.
  •  Service-related knowledge of Ontario Liquor sales and consumption legislation and Board of Health by-laws to ensure the safety of all event patrons and limit the liability of the Royal Ontario Museum. Proven communication and interpersonal skills. Possess the skills and ability to implement the appropriate protocol for all events as well as the ability to prioritize and complete multiple tasks within a specific time frame.
  •  Working knowledge of MS Office (Excel, Word). Experience with beverage inventory/control software systems (Free pour, Shopify).
  •  Ability to work flexible hours, evenings, and weekends on a regular basis to work at events and or meet deadlines.
  •  French language skills would be an asset.

How to Apply

  • UNION: OPSEU 543
  • STARTING SALARY: $24.96 - $28.53 per hour
  • PROBATIONARY PERIOD: Probation is 6 months or 420 hours whichever occurs first
  • APPLY PRIOR TO 5PM: JULY 28, 2022
  • APPLY AT: 

At ROM, we consider equity, diversity, and inclusivity to be foundational to our institutional success. We seek to foster a workplace that reflects [the full breadth of] the communities we serve and welcome applications from women, racialized persons/BIPOC, Indigenous/Aboriginal People of North America, LGBTQ2S+, and people with disabilities.

ROM is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.

The selected candidate will be required to participate in a Criminal Background Check conducted via Profile Investigation Inc.


Royal Ontario Museum recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of full COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.

The ROM is an Equal Opportunity Employer. Only candidates selected for an interview will be contacted