Accessibility
The ROM is committed to accessibility for all visitors. Access to our collections and information resources is one of our primary and defining responsibilities. The ROM has board policy on Public Access and is working with Ontario's Ministry of Community and Social Services to implement the Accessibility for Ontarians with Disabilities Act, 2005. For more information about the Act see the Access ON website.
Please check the What’s On Calendar for current exhibitions, upcoming programs and public notices including service disruptions.
Persons with disabilities pay full admission and 1 attendant receives free admission.
Ticket Information
Access 2 Entertainment Program
The Access 2 Entertainment (A2E) Program, administered by Easter Seals Canada, provides a dignified and positive entertainment experience for people with disabilities who require the support of an attendant. Program participants receive A2E wallet cards which allow simple identification, removing the onus to explain their need for an attendant. Participants pay regular admission while their attendants receive complimentary tickets when visiting participating attractions and movie theatres.
In addition to the Royal Ontario Museum, the A2E card is accepted at the Art Gallery of Ontario, Casa Loma, the CN Tower, Ontario Place, the Ontario Science Centre, the Toronto Zoo, as well as Cineplex Entertainment, Empire Theatres and Landmark Cinemas. Please visit our website to learn more about the Access 2 Entertainment Program.
Entrances
Our main entrance to the new Michael Lee-Chin Crystal is located on Bloor Street West.
There are two additional entrances located on the Bloor Street Plaza: ROM Museum Store and Bennett Music Court (the latter provides after-hours access to c5 Restaurant Lounge). All three Bloor Street West entrances are equipped with automatic doors.
Groups should use the President’s Choice School Entrance located at the south end of the building on Queen’s Park. The President’s Choice Entrance is equipped with an automatic door; a ramp with handrails is located on the Museum’s south plaza by the planetarium.
Taxis and other vehicles may use the offloading layby on either Bloor Street West or Queen’s Park to drop off and pick-up visitors with disabilities. A single, gently-sloped surface in textured granite and concrete leads from the Bloor Street layby to all three new entrances. Parking is not permitted in these lanes. For more information on parking, see Location & Parking.
The Admissions Desk, located slightly to your left upon entry at the new main entrance, is approximately 11 metres (35 ft) from the doors, and features two wheelchair-accessible stations.
Facilities
Guide dogs and hearing dogs are welcome. Seating can be found in a number of galleries.
A limited number of wheelchairs are available at the coat check, free of charge and with identification.
All floors are accessible by elevator and chair lifts.
- Chair lifts operated by Security connect the east and west sections of the historic buildings on Level 2 and Level 3, and the Michael Lee-Chin Crystal to the Weston Wing and Philosophers’ Walk Wing.
- A chair lift and ramp provide access to the Signy and Cléophee Eaton Theatre on Level B1. A chair lift provides access to the theatre stage. Please ask Security for assistance.
An accessible child/parent water fountain is located on Level B1.
Accessible washrooms are available on every floor. A washroom for assisted toileting purposes is located in the First Aid Room on the Level 1. Please ask Security for access.
Visitor Guide & Floor Plan (PDF)
Large-print Floor Plan (PDF)
Visitor Information
If you have specific questions or concerns, please contact the ROM in advance of your visit at:
Main switchboard: 416.586.8000
Bell Relay Service (for people who are deaf, deafened and hard of hearing): 711or 1.800.855.0511
Switchboard: Hours of Operation
Daily: 9:30 am - 5:00 pm
The switchboard is operated by bilingual employees.
Accessible Parking
The parking lot at 9 Bedford Road has four accessible parking spots location on Level B1. An elevator nearby provides access to street level.
Please note: entry to and exit from the parking lot are through automated gates, and payment is through a kiosk at the exit gate; parking attendants are not available.
9 Bedford Road, north of Bloor Street, west of Avenue Road
Public Transportation
The St. George stop on the Bloor-Danforth subway line is closest to the ROM’s main entrance on Bloor Street West. The President’s Choice School Entrance is located at the Museum stop on the Yonge-University-Spadina subway line.
The closest fully accessible stop is also St. George. Elevators are available to street level at the Bloor St. and Bedford Rd. entrance. The Museum stop is not accessible to wheelchairs.
Visitors can also take the Avenue Road Bus #5 south from the Eglinton subway station. The 142 routes use accessible buses and runs north and south with stops at Queen’s Park in front of the Weston Wing.
For more information on public transportation, see the Toronto Transit Commission website, or call 416.393.4636.
Contact
If you have any questions or comments regarding accessibility at the Museum, or for more information, please contact:
Head, Visitor Experience
Royal Ontario Museum
100 Queen’s Park
Toronto, ON
M5S 2C6
Tel: 416.586.5734
Fax: 416.586.8008
E-mail: accessibility@rom.on.ca
Liliane Lortie uses sign language for her podcast on Paul Kane paintings, Daphne Cockwell Gallery.
Insect display in Keenan Family Gallery.
