Accessibility

The ROM is committed to accessibility for all visitors. Access to our collections and information resources is one of our primary and defining responsibilities.

The ROM recognizes the diversity of our visitors’ abilities and needs, and we offer a variety of programs and services to ensure the accessibility of the Museum and its collections. Review the program and service offerings for visitors with disabilities at the ROM.

Please check the Event's Calendar for current exhibitions, upcoming programs and public notices including service disruptions.


Support Persons

The ROM has developed an Admission Policy for persons with disabilities that enables visitors who use a support person to bring that person with them while accessing our exhibitions, programs and services and their support person will receive free admission. Please check our Ticket Information for details.

Access 2 Entertainment Program

The ROM is proud to be a partner of the Access 2 Entertainment Program administered by Easter Seals Canada. This program provides a dignified and positive entertainment experience for people with disabilities who require the support of an attendant.

Program participants receive A2E wallet cards which allow simple identification, removing the onus to explain their need for an attendant. Participants pay regular admission while their attendants receive complimentary admission to the Museum. For more information about Access 2 Entertainment Program.

Access 2 Entertainment


Entrances

The main entrance features automatic sliding doors and is located on Bloor Street entering the Michael Lee Chin Crystal. Groups and school groups may use the President's Choice School Entrance, located at the south end of the building on Queen’s Park.

Groups should use the President’s Choice School Entrance located at the south end of the building on Queen’s Park. The President’s Choice Entrance is equipped with an automatic door; a ramp with handrails is located on the Museum’s south plaza by the planetarium.

Taxis and other vehicles may use the offloading layby on either Bloor Street West or Queen’s Park to drop off and pick-up visitors with disabilities. A single, gently-sloped surface in textured granite and concrete leads from the Bloor Street layby to all three new entrances. Parking is not permitted in these lanes.


Wheelchair Icon Wheelchairs

The ROM’s entrance is stair-free and the main foyer is gradually sloped for smooth entry. All Museums’ levels are accessible by elevators and chair lifts. The Museum’s Visitor Guide & Floor Plan (PDF) is available at the admission desk.

Accessible washrooms are available on every floor. A washroom for assisted toileting purposes is located in the First Aid Room on the Level 1. Please ask Security for access.

A limited number of manual wheelchairs are available at coat check, free of charge, with identification. No reservation required. The ROM cannot provide wheelchair escort services to push wheelchairs while in the Museum. Please review the ROM Admission Policy for Persons with Disabilities for details.


Service Animals

Service animals such as guide dogs and hearing dogs are welcome.


Icon - Assistive Technology Assistive Communication Technology

ROM admissions desk offers an Ubi-Duo system, an assistive communication technology that allows real time, face to face communication between a visitor who is deaf and our staff members. 


Low hearing icon Deaf icon Assistive Listening Devices

For the hard of hearing, the ROM offers an induction loop system installed in our admission desk. Hearing aid wearers with a “T” (telecoil) setting, can now request FM assistive listening devices (neck loops) for special tours and lectures.


Large Print Icon Large Print Guides

Large print guides for selected exhibitions and visitor guides and floor plans are available online through the Museum website, on the accessibility page. These guides are also available at the Museum through the admission desk.


Accessible Parking

Paid parking lots within walking distance of the Museum

"Green P" Parking icon 9 Bedford Road, north of Bloor Street, west of Avenue Road

"Green P" Parking icon 37 Yorkville Ave, north of Bloor Street, east of Bay Street

The parking lot at 9 Bedford Road has accessible parking spots available and the facility is wheel-chair accessible by elevator.

Entry to and exit from the parking lot are through automated gates, and payment is received at Exit Lane Stations by Credit Card at Entry & Exit and Cashiers.


Visitor Information

If you have specific questions or concerns, please contact the ROM in advance of your visit at:

Main switchboard: 416.586.8000

Bell Relay Service (for visitors who are deaf, deafened and hard of hearing): 711 or 1.800.855.0511

Switchboard: Hours of Operation

Daily: 9:30 am - 5:00 pm
The switchboard is operated by bilingual employees.


Contact Us

If you have any questions or comments regarding accessibility at the Museum, or for more information, please contact:

Senior Advisor, Inclusion
Royal Ontario Museum

100 Queen’s Park
Toronto, ON
M5S 2C6

Tel: 416.586.5823
Fax: 416.586.5504
E-mail: accessibility@rom.on.ca

Learn more about the feedback process at the ROM.