Visitor/Member Representatives (March Break)

Visitor/Member Representatives

Audience

(occasional  part-time assignments –March 1, 2013 –  March 17, 2013 for March Break)

The Royal Ontario Museum is seeking occasional, part-time Visitor/Member Representatives.
These positions are part of a rotating schedule.  Candidates must be available to work from March 9, 2013  to March 17, 2013 with some training dates in  March.  Shifts may be scheduled from 9:00 a.m. to 9:00 p.m.

Candidates must be available to attend mandatory training all day on Saturday, March 2, 2013  from 9 a.m. to 5 p.m., and an additional 3 hour training session, scheduled based on availability.

If successful, the incumbent will be required to wear a uniform provided by the employer.

RESPONSIBILITIES:

The Royal Ontario Museum is seeking outgoing, energetic, sales-oriented candidates to provide
exceptional front line customer and sales service to all visitors and members of the Museum for
the purpose of enhancing visitor experience, maximizing revenue potential, and increasing the overall
retention rate of members.  Responsibilities include but are not limited to:

• providing information and direction to visitors, members and groups
• promoting museum products to visitors, which includes but is not limited to:  memberships, gift cards, tours, souvenir books, coat check and CityPass
• meeting sales targets
• responding to visitor complaints
• ability to meet sales targets
• reporting customer service issues to the Lead Concierge or Supervisors as needed
• sales transactions including general admissions, memberships, programs etc.
• operating a computerized ticketing system
• admission access control (this includes standing for extended periods of time)
• providing customer service
• preparing daily cash reconciliation, cash floats and cash sheets

 

Posted Date 2013-02-06
Closing Date 2013-02-14
Department Audience
Type Part-Time
Salary $20.02 per hour

Qualifications

• Secondary school diploma. Certification in hospitality or customer services OR an acceptable equivalent would be considered an asset.
• At least one (1) year experience working in the hospitality and tourism field or sales environment with a strong background in customer service, including experience handling cash, guest relations and telephone reception.
• Excellent oral and written communication skills in English.  Demonstrated oral proficiency in  French or another language besides English  is an asset.   
• Demonstrated interpersonal and problem solving skills.  Proven ability to handle public inquiries and complaints with tact and diplomacy.
• Demonstrated cash handling experience.  Experience with computerized ticketing systems, Point of Sale (POS) and gift card redemption systems would be an asset.
• Experience with Word, Excel and database applications.  Knowledge of Raiser’s Edge is an asset.
• Ability to be reliable and arrive for shifts on time  is crucial.
• Must be accurate in all transactions (ie. cash and data entry) and in disseminating information to visitors.
 


How to Apply

PLEASE APPLY TO:

Mara Gunner, Human Resources Coordinator
Human Resources and Organizational Development Department
Royal Ontario Museum, 100 Queen’s Park, Toronto, Ontario, M5S 2C6
Fax: 416-586-5827.  or email:  humanresources@rom.on.ca.  Please include File No. 2013-014 on the subject line .

PRIOR TO 5 P.M. on February 14, 2013.  We appreciate the interest of all applicants.  Only those candidates selected for an interview will be contacted. 
Priority will be given to qualified internal applicants.