FAQs
Online Tickets FAQs
1. Why buy my tickets online?
2. Can I use coupons when I purchase tickets online?
3. Does my ticket include admission to all exhibitions and galleries?
4. Is there a service charge for online tickets?
5. What payment methods are accepted for online purchases?
6. Should I print my online tickets in colour or black and white?
7. Can I print my tickets double-sided or use colour paper?
8. I’ve purchased an online ticket. What do I need to bring with me to the Museum?
9. Can I replace a damaged online ticket?
10. My ticket was stolen or lost, what can I do?
11. Do I receive a group discount if I purchase my tickets online?
12. I could not complete the transaction, who should I contact for assistance?
13. How do I make changes to my order when I am buying tickets online?
14. How do I know my online transaction is secure?
1. Why buy my tickets online?
Online ticket holders receive express entrance and free downloadable gallery audio guides and it’s simple. After your online transaction is complete a secure link to your tickets will be e-mailed to you. Print your tickets, and bring the copy to the Museum entrance where the barcode is scanned for admission. ROM tickets are not transferable and can only be used for a single admission to the Museum.
2. Can I use coupons when I purchase tickets online?
Coupons are not accepted with online ticket purchases at this time. ROM tickets cannot be refunded to apply coupons after purchase. To redeem a coupon, please purchase your tickets at the Admissions Desk when you arrive at the Museum.
3. Does my ticket include admission to all exhibitions and galleries?
All tickets include general admission to the Museum’s permanent galleries. To visit some special exhibitions, such as The Warrior Emperor and China’s Terracotta Army, additional charges may apply where noted. Some popular exhibitions require timed-tickets to manage crowd capacities, which must be redeemed for entrance at the time assigned as you enter the ROM.
4. Is there a service charge for online tickets?
A $2 convenience fee will be added to each ticket purchased online. This enables the ROM to provide the widest range benefits for our e-commerce offerings. The $2 fee remains constant regardless of the type of admission ticket purchased. No convenience fee is added to free Member tickets or tickets purchased onsite during regular Museum hours.
5. What payment methods are accepted for online purchases?
Visa, MasterCard and American Express are accepted. Please have your credit card ready before you begin the transaction.
6. Should I print my online tickets in colour or black and white?
The ROM will accept tickets printed in colour or black ink. Please check that the barcode is clearly reproduced on each ticket so it can be scanned at the Museum's express entry point. You may reprint your ticket as many times as you like, but each barcode provides a single admission. If you print multiple copies, be sure to destroy duplicates so they are not lost or stolen.
7. Can I print my tickets double-sided or use colour paper?
Visitors are discouraged from printing tickets double-sided or using colour paper to ensure each barcode is reproduced clearly. The barcode will be scanned at Museum's express entry point for a single admission.
8. I’ve purchased an online ticket. What do I need to bring with me to the Museum?
Please bring a printed copy of each ticket with you to the ROM. Each ticket is clearly identified at the top of the page and includes two barcodes. Please store your tickets in a safe place so they are not damaged, lost or stolen.
9. Can I replace a damaged online ticket?
Yes. You may print your ticket as many times as you wish, but the ticket is only valid for one entrance into the Museum. Once the unique barcode has been scanned, your ticket is no longer valid. Please be sure to destroy damaged and duplicate tickets.
10. My ticket was stolen or lost, what do I do?
The barcodes on each ticket can only be scanned once. If your ticket has been stolen or lost, please contact the ROM immediately at 416.586.8000. We do not hold responsibility for online tickets; if your ticket has already been used we cannot refund the ticket value.
11. Do I receive a group discount if I purchase my tickets online?
Groups of 20 or more may purchase tickets online and receive a group discount. To customize your group visit with exclusive add-ons complete our online form and a group sales specialist will help complete your reservation.
12. I could not complete the transaction, who should I contact for assistance?
If you have problems with your transaction please call 416.586.8000 or email info@rom.on.ca.
13. How do I make changes my order when I am buying tickets online?
To make changes to your order, click the step located in the blue boxes that identify the item you would like to adjust. You cannot use your Internet browser’s back button to move backwards in the process. You can only navigate back to completed steps by clicking on the blue tabs that turn yellow as you mouse over them.
14. How do I know my online transaction is secure?
The website is verified by The USER TRUST Network. If you have any questions please contact 416.586.8000.
