FAQs
Plan Your Visit
For more information, see Plan Your Visit Web page.
When is the best time to visit?
Are there any free days?
May I use a credit card to pay admission?
Is my admission good for the entire day? Can I leave and re-enter the Museum?
Can I purchase admission in advance?
Do I need reservations or tickets for special exhibitions?
Where can I find a list of exhibitions at the Museum?
Where can I find a list of galleries at the Museum?
Where can we shop and dine?
How do I get to the Museum by bus, subway, or car?
Does the ROM have a parking garage or lot available to visitors?
Can I bring a stroller?
May I sketch in the Museum?
May I take photographs or videos?
Is the new Museum accessible to people with disabilities?
How do I arrange a visit for a group?
Why can't I bring my backpack/large bag into the galleries?
Is an online map of the Museum available?
When is the best time to visit?
The Museum facilitates school groups during the mornings. Our experience has been that afternoon and mid-week are quiet times to visit. If you are visiting with your family, ROMkids weekends offer free family friendly programs on Saturdays and Sundays.
Are there any free days?
The ROM offers discount admission on Fridays starting at 4:30 pm; offer excludes admission to specially ticketed exhibitions. See Tickets & Hours for more information.
May I use a credit card to pay admission?
Yes. The Museum accepts Visa, MasterCard, American Express, Interac, and U.S. cheque cards at our Admissions Desk. Online tickets may be purchased with Visa, MasterCard or American Express.
Is my admission good for the entire day? Can I leave and re-enter the Museum?
Yes. Your tickets provide General Admission to the Museum for the entire day of your visit. Timed tickets to special exhibitions must be used at the time assigned to the ticket.
Can I purchase admission in advance?
Yes. You can purchase your ticket online before you arrive at the Museum. Tickets to specially ticketed exhibitions, must be used at the date and time printed on the ticket. General admission tickets must be used within one year of the purchase date; subject to change. You may also purchase advance tickets at the ROM Admission Desk.
Do I need reservations or tickets for special exhibitions?
For some of our larger and popular exhibitions, admission will only be valid for the time printed on the ticket. Timed-tickets help manage movement and avoid crowding of spaces.
Entrance to all permanent galleries and most special exhibitions is included with general admission and does not require advance reservations; subject to change.
Where can I find a list of exhibitions at the Museum?
See Current Exhibitions and Future Exhibitions for a list of special exhibitions. You can also check the What’s On Calendar for a listing of all exhibitions on view on at the time of your visit.
Where can I find a list of galleries at the Museum?
See World Cultures Galleries and Natural History Galleries for a list of permanent galleries.
Where can we shop and dine?
Located at the pinnacle of the Michael Lee-Chin Crystal, c5 Restaurant Lounge provides superlative five-star dining along with a spectacular view of downtown Toronto. On Level B1, Food Studio is a casual family restaurant dedicated to providing healthy menu options in an earth-friendly environment.
On Level 1, ROM Museum Store carries an amazing array of souvenirs, mementos and merchandise inspired by our permanent galleries and special exhibitions. Also available is an exclusive assortment of reproductions and adaptations of pieces from the ROM’s own collections. On Level 2, ROMkids Store offers toys, books and interactive fun for the kid in all of us.
How do I get to the Museum by bus, subway, or car?
See Location & Parking for instructions.
Does the ROM have a parking garage or lot available to visitors?
No. There are several paid lots within walking distance of the Museum. They are located at:
9 Bedford Road, north of Bloor Street, west of Avenue Road
37 Yorkville Ave, north of Bloor Street, east of Bay Street
See the map for locations. Discounted parking is available at the Toronto Parking Authority municipal parking lot ("green p") at 9 Bedford Road. A three-hour minimum stay is required. Ask for a parking discount coupon at the Admissions Desk. Alternatively, there is metred parking on several side streets in the Bloor/Yorkville area.
Can I bring a stroller?
Yes, but before entering CIBC Discovery Room, Level 2, strollers must be parked in the designated stroller parking area. To protect our collections and facilitate the movement of our visitors, we may require that large strollers be left at the Museum entrance. We will provide a Museum stroller for the duration of your visit. Review the Visitor Policies for more information.
May I sketch in the Museum?
Sketching may be prohibited for some special exhibitions, due to contractual agreements with lending institutions or individuals. Visitors are welcome to sketch in the permanent galleries using pen and pencil only. Easels are not permitted, freehand only. Review the Visitor Policies for more information.
May I take photographs or videos?
Personal, non-commercial photography is permitted and we encourage you to collect memories of your visit. Camera stands or supports (such as, but not limited to tripods or monopods) and lighting attachments are prohibited. Photography may be prohibited in selected exhibitions. Review the Visitor Policies for more information.
Is the new Museum accessible to people with disabilities?
Yes. The Museum has a limited number of wheelchairs for use free-of-charge with identification. Tactile experiences are offered and other special programming. Large-print Museum information is available at the Admissions Desk. See Accessibility for further information.
How do I arrange a visit for a group?
For school groups, see School Visits. For other groups, see Tours & Groups.
Why can't I bring my backpack/large bag into the galleries?
Large bags and backpacks are not permitted in the exhibitions, galleries, or in the Education labs for security reasons and for the safety of our very fragile and irreplaceable artifacts. You may leave bags free of charge at the coat check at the Museum’s entrance. Coats may be checked for $2 each. Review the Visitor Policies for more information.
Is an online map of the Museum available?
Yes. See the Visitor Guide. (PDF)
