FAQs
Group Visits
For more information, see Group Visits Web page.
How and when do I purchase tickets for groups of 10 or more?
I have ROM coupons can I use them towards my group visit?
Can I book a group visit during Half Price Friday Nights?
How do I arrange a private guided tour?
I am a member, how do I arrange a private guided tour?
How does our group check in?
What if my group is running late for a scheduled private-guided tour?
Do you offer refunds or cancellations?
Can I add tickets to my order on the day of the visit?
I am a travel industry professional and would like to preview the Museum.
Does the Museum arrange birthday parties?
I would like to receive a group discount but the members of my group cannot visit the Museum on the same date?
I am a charitable organization. Do I receive any additional discount or complimentary admission?
Where do I park?
How and when do I purchase tickets for groups of 10 or more?
Group visits are available at reduced rates for a minimum of 10 paid guests. Full payment is required two weeks prior to the group’s arrival. The Museum will entertain reservations within the two-week period but payment is required at the time of booking. For more information on group admissions or to book your upcoming group visit please contact ROM Group Sales at 416.586.5801 or email groupsales@rom.on.ca
Schools should contact our Education Department at 416.586.5801 or e-mail schoolv@rom.on.ca.
I have ROM coupons can I use them towards my group visit?
Unfortunately, discount coupons cannot be used towards our group admission rates.
Can I book a group visit during Half Price Friday Nights?
Groups of 10 or more paid guests can purchase advance admission tickets. Fridays between 4:30 pm to 9:30 pm are already offered at a discounted rate. There is no additional discount for groups, however, it is strongly recommended that you do book your group in advance in order to facilitate your group's entry.
For more information on group admissions or to book your upcoming group visit please contact ROM Group Sales at 416.586.5801 or email groupsales@rom.on.ca
How do I arrange a private guided tour?
Enhance your group visit with a private guided tour featuring our renowned collections of world cultures and natural history. Private guided tours are available for a minimum of 10 or more paid guests. Requests for private guided tours must be received a minimum of two weeks prior to the group’s arrival.
For more information or to request a private guided tour please contact ROM Group Sales at 416.586.5801 or email groupsales@rom.on.ca
I am a member, how do I arrange a private guided tour?
While members do receive free admission to the Museum, private guided Gallery Highlights Tours and tours of our feature exhibitions are arranged for a minimum of 10 paid guests plus the cost of the private tour.
Members: please allow enough time before your private tour to check in at the Membership Desk and present your valid membership card.
For more information or to request a private guided tour please contact ROM Group Sales at 416.586.5801 or email groupsales@rom.on.ca
How does our group check in?
All groups should enter via our new entrance located on Bloor Street West in the new Michael Lee-Chin Crystal.
If you already have your tickets for a self-guided visit you may simply enter the Museum at your own leisure. If you are picking up your tickets, please check-in at the Admissions Desk to retrieve your package. If you have arranged for a private-guided tour your docent will greet you at the entrance of the Lee-Chin Crystal at your selected tour time.
The Museum requires visitors to check all backpacks, large bags, and packages. The coat check will not accept laptop computers or luggage of any size. All bags are subject to search and inspection. Visitor bags are checked free of charge, and coats for $2 each. To avoid a lengthy wait in the coat check line, visitors should limit the items they bring to the Museum.
What if my group is running late for a scheduled private-guided tour?
If you think you will be late for your scheduled private-guided tour please call the Main Switchboard as soon as possible at 416.586.5549 and notify us of your new arrival time.
Please note that in order to accommodate all scheduled tours, our Museum Guides can wait no longer than 15 minutes for late arrivals. We understand that unforeseeable events may delay a group’s arrival and we will make every attempt to accommodate those arriving late, however, a late arrival greater than 15 minutes may result in the loss of the scheduled guided tour.
Do you offer refunds or cancellations?
Unfortunately, we do not offer refunds or cancellations. If you have booked a group visit and need to reschedule for another date or add any additional tickets please contact us as soon as possible so that we may accommodate you.
Can I add tickets to my order on the day of the visit?
Group discounts are available only on tickets purchased in advance of the group’s arrival. You may purchase additional tickets on the day of your visit at the Admissions Desk, however, tickets are subject to availability and will cost the full general admission rate.
I am a travel industry professional and would like to preview the Museum.
Tourism Toronto offers a special Toronto VIP Attractions Passport Letter for any travel industry professional that is planning a visit to the Greater Toronto Area. This letter has no cash value and offers admission to more than 25 attractions including the Royal Ontario Museum.
For more information or to obtain a Toronto VIP Attractions Passport Letter, please contact Annie Croft, Tourism Toronto at acroft@torcvb.com.
Does the Museum arrange birthday parties?
Although the Museum does not arrange birthday parties you may take advantage of our group discount for a minimum of 10 paid guests.
We are also pleased to announce a new private guided tour for families. With the Family Tour, visitors of all ages can take a journey through history together! Discover the mysteries of Egypt, marvel at medieval armour, and explore the diversity of life on earth on this intergenerational tour.
The Museum has several hands-on galleries offering an abundance of interactive activities ideal for children. Your group can dig, discover and explore in the CIBC Discovery Gallery, Patrick and Barbara Keenan Family Gallery of Hands-on Biodiversity and the Digital Gallery.
I would like to receive a group discount but the members of my group cannot visit the Museum on the same date?
If your group cannot visit the Museum on the same date you may take advantage of our pre-paid tickets. You may purchase discounted Museum admission tickets, which can be redeemed at our Admissions Desk at any point prior to the expiry date. Pre-paid tickets are available at a minimum of 10 per order. For more information please contact ROM Group Sales at 416.586.5801 or email groupsales@rom.on.ca
I am a charitable organization. Do I receive any additional discount or complimentary admission?
Unfortunately, our group rates are already discounted and no additional discounts can be used towards group admission. However general admission to the Museum is free every Wednesday from 4:30 pm to 5:30 pm; offer excludes admission to specially ticketed exhibitions. As well, the ROM offers half price admission on Fridays from 4:30 pm to 9:30 pm.
Where do I park?
Please note that starting June 1, 2007 school and coach buses may use the lay-by area located on Queen’s Park at Bloor Street for pick-up and drop-off purposes only. Parked buses will be ticketed as per the City of Toronto’s parking by-laws. In order to avoid a parking infraction please use the free on-street designated parking spaces, “Pay-and-Display” on-street parking or the private coach parking lots listed below:
Impark/Imperial Parking: Lot #275
Short term and overnight parking. Phone ahead to confirm availability.
180 University Ave. (at Adelaide St.), Toronto, ON
416.369.1801
416.205.9850
Fax: 416.369.1802
The Toronto Parking Authority at Rogers Centre
Short-term parking along with food service and restroom facilities for motorcoach drivers. Available year-round within Rogers Centre grounds. Phone ahead for availability.
305 Bremner Blvd.
(Enter east off Spadina Ave. between Lake Shore Blvd. West and Front St.)
416.393.7275
Fax: 416.393.7352
