FAQs
Group Visits
For more information, see Group Visits Web page.
How do I purchase tickets for groups of 20 or more?
I have ROM coupons can I use them towards my group visit?
Can I book a group visit during ROM Friday Nights?
How do I arrange a private guided tour?
I am a Member, how do I arrange a private guided tour?
How does our group check in?
What if my group is running late for a scheduled group activity?
Do you offer refunds or cancellations?
Can I add tickets to my order on the day of the visit?
I am a travel industry professional and would like to preview the Museum.
Does the Museum arrange birthday parties?
I would like to receive a group discount but the members of my group cannot visit the Museum on the same date?
I am a charitable organization. Do I receive any additional discount or complimentary admission?
Where do I park?
How do I purchase tickets for groups of 20 or more?
Groups of 20 or more may purchase tickets online and receive a group discount.
To customize your group visit with exclusive add-ons contact a Group Sales specialist at 416.586.5801 or email groupsales@rom.on.ca. Our office is open Monday to Friday, 9 am to 4:30 pm.
I have ROM coupons can I use them towards my group visit?
Unfortunately, discount coupons cannot be used towards group admission rates.
Can I book a group visit during ROM Friday Nights?
Starting at 4:30 pm on Friday evenings admission is offered at a discounted rate and no additional discount is offered to groups. Discount admission applies to same-day onsite ticket purchases after 4:30 pm only.
To customize your group visit with exclusive add-ons contact a Group Sales specialist at 416.586.5801 or email groupsales@rom.on.ca. Our office is open Monday to Friday, 9 am to 4:30 pm.
How do I arrange a private guided tour?
Enhance your group visit with a private guided tour featuring our renowned collections of world cultures and natural history. Private guided tours are available for a minimum of 20 or more paid guests. Requests for private guided tours must be received a minimum of two weeks prior to the group’s arrival.
For more information or to request a private guided tour please contact ROM Group Sales at 416.586.5801 or email groupsales@rom.on.ca.
I am a Member, how do I arrange a private guided tour?
While Members receive free admission to the Museum, private guided tours are arranged for a minimum of 20 guests plus the cost of the private tour.
Members: please allow enough time before your private tour to check in at the Membership Desk and present your valid membership card.
To customize your group visit with exclusive add-ons contact a Group Sales specialist at 416.586.5801 or email groupsales@rom.on.ca. Our office is open Monday to Friday, 9 am to 4:30 pm.
How does our group check in?
All groups should enter via our new entrance located on Bloor Street West in the Michael Lee-Chin Crystal.
If you already have your tickets for a self-guided visit you may enter the Museum at your leisure. If you are picking up admission tickets or have purchased a group add-on, please check-in at the Group Reception Desk to retrieve your package.
Prior to your arrival, and to inform us of delayed arrival, please call the Group Reception Desk at 416.586.8000 and request x 4082 so that our Group Greeter Team is ready to welcome you to the ROM. Our Group Greeters will come outside of the Museum and greet your guests directly on the bus.
The Museum requires visitors to check all backpacks, large bags, and packages. The coat check will not accept laptop computers or luggage of any size. All bags are subject to search and inspection. Visitor bags are checked free of charge, and coats for $2 each. To avoid a lengthy wait in the coat check line, visitors should limit the items they bring to the Museum.
What if my group is running late for a scheduled group activity?
If you think you will be late for your scheduled group activity please call the Group Reception Desk at 416.586.000 and request x 4082 as soon as possible and notify us of your new arrival time.
Please note that in order to accommodate all scheduled group activities, our Museum Guides and Lecturers can wait no longer than 20 minutes for late arrivals. We understand that unforeseeable events may delay a group’s arrival and we will make every attempt to accommodate those arriving late, however, a late arrival greater than 20 minutes may result in the loss of the scheduled group activity.
Do you offer refunds or cancellations?
Unfortunately, we do not offer refunds or cancellations. If you have booked a group visit and need to reschedule for another date contact us as soon as possible so that we may accommodate you.
Can I add tickets to my order on the day of the visit?
Groups that pre-book in advance of their visit can purchase additional tickets on the day of the visit at the Group Reception Desk; however, tickets are subject to availability.
Please note that group rates are not available for walk-up sales.
I am a travel industry professional and would like to preview the Museum.
Tourism Toronto offers a special Toronto VIP Attractions Passport Letter for any travel industry professional that is planning a visit to the Greater Toronto Area. This letter has no cash value and offers admission to more than 25 attractions including the Royal Ontario Museum.
For more information or to obtain a Toronto VIP Attractions Passport Letter, please contact Annie Croft, Tourism Toronto at acroft@torcvb.com.
Does the Museum arrange birthday parties?
Although the Museum does not arrange birthday parties you may take advantage of our group discount for a minimum of 20 paid guests.
We are also pleased to announce a new private guided tour for families. With the Family Tour, visitors of all ages can take a journey through history together! Discover the mysteries of Egypt, marvel at medieval armour, and explore the diversity of life on earth on this intergenerational tour.
The Museum has several hands-on galleries offering an abundance of interactive activities ideal for children. Your group can dig, discover and explore in the CIBC Discovery Gallery, Patrick and Barbara Keenan Family Gallery of Hands-on Biodiversity and the Digital Gallery.
We also offer group lunch reservations of 20 to 100 guests (per seating) in a reserved section of Food Studio Café. Choose from one of our many delicious buffet style menus. Or you can choose to rent another area of the Museum to host your group meal. Our buffet menus start at just $12 per person.
To customize your group visit with exclusive add-ons contact a Group Sales specialist at 416.586.5801 or email groupsales@rom.on.ca. Our office is open Monday to Friday, 9 am to 4:30 pm.
I would like to receive a group discount but the members of my group cannot visit the Museum on the same date?
If your group cannot visit the Museum on the same date you may take advantage of our pre-paid tickets. You may purchase discounted Museum admission tickets, which can be redeemed at our Admissions Desk at any point prior to the expiry date. Pre-paid tickets are available at a minimum of 20 per order. For more information please contact ROM Group Sales at 416.586.5801 or email groupsales@rom.on.ca.
I am a charitable organization. Do I receive any additional discount or complimentary admission?
The Museum is an agency of the Government of Ontario and a charitable organization. However, we are committed to assisting the fundraising efforts of other charitable organizations and community groups wherever possible. Every month, the ROM will award 45 one-day individual membership passes on a first come first serve basis. For information on submissions, see Requesting a Donation from the Royal Ontario Museum.
Where do I park?
School and coach buses may use the lay-by area located on Queen’s Park at Bloor Street for pick-up and drop-off purposes only. Parked buses will be ticketed as per the City of Toronto’s parking by-laws. In order to avoid a parking infraction please use the free on-street designated parking spaces, “Pay-and-Display” on-street parking or the private coach parking lots listed below:
Impark/Imperial Parking: Lot #275
Short term and overnight parking. Phone ahead to confirm availability.
180 University Ave. (at Adelaide St.), Toronto, ON
416.369.1801
416.205.9850
Fax: 416.369.1802
The Toronto Parking Authority at Rogers Centre
Short-term parking along with food service and restroom facilities for motorcoach drivers. Available year-round within Rogers Centre grounds. Phone ahead for availability.
305 Bremner Blvd.
(Enter east off Spadina Ave. between Lake Shore Blvd. West and Front St.)
416.393.7275
Fax: 416.393.7352
