FAQs

General
Collections & Research
Group Visits
Jobs & Volunteering
Library & Archives
Membership & Donations
Online Tickets
Permissions & Licensing
Plan Your Visit
Programs
School Visit
Website

General
What is the Museum’s mission?
When did the ROM first open?
How many visitors does the Museum receive?
What were some of the reasons for the renovation and expansion?
Who is the architect for the addition to the ROM?
How much bigger is the new ROM?
What’s happening at the site of the former McLaughlin Planetarium?
How much will the renovation and expansion cost?
What are the dining and shopping amenities in the new ROM?
I have an idea for an exhibition. How do I submit an exhibition proposal?
How do I request free tickets/donations for my charitable organization/fundraiser?

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Collections & Research
How many objects are in the ROM’s collections?
How can I obtain more information about a specific object in the ROM's collection?
Where do I find information on the ROM’s research work?
May I contact a curator at the Museum?
How can I find information on the history and care of an object in my possession?
Does the Museum appraise or authenticate objects?
Does the Museum still purchase objects for its collections?
May I donate my object to the ROM?

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Group Visits
How and when do I purchase tickets for groups of 10 or more?
I have ROM coupons can I use them towards my group visit?
Can I book a group visit during Half Price Friday Nights?
How do I arrange a private guided tour?
I am a member, how do I arrange a private guided tour?
How does our group check in?
What if my group is running late for a scheduled private-guided tour?
Do you offer refunds or cancellations?
Can I add tickets to my order on the day of the visit?
I am a travel industry professional and would like to preview the Museum.
Does the Museum arrange birthday parties?
I would like to receive a group discount but the members of my group cannot visit the Museum on the same date?
I am a charitable organization. Do I receive any additional discount or complimentary admission?
Where do I park?

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Jobs & Volunteering
I’m interested in a Museum career. How do I find information on required education and experience?
Where can I find a list of current job openings?
May I send you my resume for general consideration?
Where can I find information on internships?
Where can I get information on volunteering at the Museum?
Are there any co-op student placements?
How do I get a summer job at the ROM?

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Library & Archives
What material is in the holdings of the Library & Archives?
Who can access library and archival materials?
May I borrow a book or journal from the Library & Archives?
May I donate a book or journal to the Library & Archives?

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Membership & Donations
Can I become a member online?
Am I entitled to guest privileges?
Can I visit the ROM, although I have not received my membership cards?
How do I change my address?
How do I get tickets to ticketed exhibitions and are they free? How many do I get?
When do I receive membership mailings?
Where can I park?
May our caregiver use our ROM membership card?
Can my ROM membership card get me in anywhere else?
Where can I shop and dine at the ROM?
How is my donation/membership spent?
I've lost my card. How do I get a new one?
What is Membership's Privacy Policy?
How do I request free tickets/donations for my charitable organization/fundraiser?

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Online Tickets
Why buy my tickets online?
Can I use coupons when I purchase tickets online?
Does my ticket include admission to all exhibitions and galleries?
Is there a service charge for online tickets?
What payment methods are accepted for online purchases?
Should I print my online tickets in colour or black and white?
Can I print my tickets double-sided or use colour paper?
I’ve purchased an online ticket. What do I need to bring with me to the Museum?
Can I replace a damaged online ticket?
My ticket was stolen or lost, what can I do?
Do I receive a group discount if I purchase my tickets online?
I could not complete the transaction, who should I contact for assistance?
How do I make changes to my order when I am buying tickets online?
How do I know my online transaction is secure?

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Permissions & Licensing
How can I get photographic prints of/or request the right to use Museum images for personal or commercial reasons?
How do I become a registered user?
How do I order a Museum image, which I cannot find in ROM Images?
How can I get permission to use an image from the ROM’s website on my site?
How can I apply for copyright permission to use material from a Museum publication?
How can I apply for permission to use other media such as film, video or 3D images/models from the Museum?

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Plan Your Visit
When is the best time to visit?
Are there any free days?
May I use a credit card to pay admission?
Is my admission good for the entire day? Can I leave and re-enter the Museum?
Can I purchase admission in advance?
Do I need reservations or tickets for special exhibitions?
Where can I find a list of exhibitions at the Museum?
Where can I find a list of galleries at the Museum?
Where can we shop and dine?
How do I get to the Museum by bus, subway, or car?
Does the ROM have a parking garage or lot available to visitors?
Can I bring a stroller?
May I sketch in the Museum?
May I take photographs or videos?
Is the new Museum accessible to people with disabilities?
How do I arrange a visit for a group?
Why can't I bring my backpack/large bag into the galleries?
Is an online map of the Museum available?

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Programs
Where do I find programs information on the website?
What are ROM Programs?
What is ROMkids?
When are ROM programs offered?
What are the qualifications of program instructors/lecturers?
Who do I contact if I have an idea for a program?
Does my program ticket include admission to the Museum?
How can I find out if a program is still available?
Where are ROM programs held?
How can I register for programs at the Museum?
How will I receive confirmation/ticket of my program registration?
Can I reserve a spot in a ROM program and pay later?
How far in advance do I need to register for a ROM program?
What should I do if I have lost/misplaced my program confirmation/ticket?
I registered for a program, but did not receive a confirmation/ticket. What should I do?
I tried registering online, but my membership number is not being accepted?
Do ROM members’ receive discounts on programs?
Can I use my membership from other museums to obtain the members’ rate on ROM programs?
What is the ROM refund policy?
How can I request a refund for a ROM program?
Do ROM programs get cancelled?
Do you sell gift certificates for programs?
What is Connecting Singles?
Where do I find upcoming Connecting programs?
When is the Connecting event held?
How many people attend Connecting?
How can I register for Connecting?
What does the Connecting ticket include?
What is the age range of those who attend Connecting?
Is there a dress code for Connecting?

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School Visit
How should I register for or book a school visit?
What time do your lessons run in the mornings and afternoons?
How long are the programs?
If I have more than one group, can they do different topics?
Can one of my classes have a guided lesson and the other class view the same exhibitions independently at the same time?
Do I have to pay extra for a self-guided visit, if I'm booked for a lesson?
Can memberships be used towards Education programs?
Do you have a cafeteria where our students can eat?
I already sent in my application. How do I get a confirmation?
Does the ROM have a parking garage or lot?

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Website
How can I find what I’m looking for on the website?
How many visitors a year does the ROM’s website receive?
How does the Museum use the information it collects from online visitors?
Is your website accessible to people with disabilities?
May I use information and images from your website?
May I link to the ROM’s website from my website?
How can I get the ROM to link to my website?

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